Customer service in France and in the United States

Posted by admin in Business, The South of France | January 6th 2011

A very short blog post, simply because I have a situation right now which has tickled me, and very clearly shows the difference between ‘Customer Service’ in France as opposed to the United States … you should read on for humor reasons if nothing else!!

I recently ordered a couple of books …

1. Competing in a Flat World by Victor Fung (Through Amazon USA using their ‘MarketPlace feature)

2. Africa – An Artists Jounal by Kim Donaldson (Through Amazon France using their “MarketPlace” feature)

I orderd both at roughtly similar times, and neither of them (to this day) has turned up. So I contacted both the sellers with a query as to when delivery is expected/ if there is any problem … herewith below the responses: (Names and contact of the negative one withheld … I don’t want to be sued!)

American Response: (What more can one ask for?)

Dear Lao,

Your order shipped on Thursday, December 2nd, from Brooklyn, New York, via International Priority Airmail.

Delivery from the United States to France usually takes up to three weeks, and I am sorry that your order has yet to arrive.  I am confident that the book is still on its way, but if you find that the book will be arriving too late for your needs, we can offer a full refund or possibly send you a replacement copy. If you would like to proceed thus, please let me know.

Thank you in advance for your answer and please contact us if you have any further questions or concerns.

Best regards,

Thomas

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Thankyou, Thomas from Greenpoint!! (Click Here)

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French Response: (WTF?)

Bonjour ,Re envoyer est bien le mot juste , car je vous l’avais deja expedieé il y a bien longtemps et l’avais recu en retour pour adresse inexacte ou imcomplete , j’avais pourtant recopier celle du site . Une reexpedition vous couterai 7,65  au vrai tarif en colissimo , payable en cheque , livre envoyé des reception du cheque.Cordialement . B.R.

(TRANSLATION: Hello, RE-send is the correct way to say, because I have already sent it to you a long time ago and it was returned for an in-exact address, but I copied it from the site. A re-sending will cost you 7 buy cheap cialis online.65 Euros which is the actual cost of sending the parcel, payable by check, the book will be sent when I get the check. Sincerely. B.R.)

Ho Hummmmm.

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